PM AM offers Full service 3rd Party Management where they staff the full program or 2 levels of software programs where the locality uses your own resources to handle permitting, billing, collections and customer service.

Product Portfolio Introduction

PM AM is an experienced and qualified False Alarm Management Program provider with a proven track record of providing robust programs to Cities and Counties across the Country and Canada for the last 15 years. Our product portfolio is made up of three distinct different services that address the unique requirements for potential customers in reference to population, ordinance and goals of the program. These services are:

FAMS Full Service
FAMS Product
FAMS Product Lite

PM AM’s success in the marketplace comes from its deep understanding of alarm ordinances and program requirements, coupled with our software solution that is rooted with the latest technologies, including Artificial Intelligence and Machine Learning. The FAMs Platform is the cornerstone for all three unique False Alarm Program Services that are available to potential customers based on their needs. This robust Platform along with in house project management, technical support and development team, redundant call centers and the ability to leverage the “Best Practices” of over 130 cities and counties is what makes PM AM the industry leader.

End-to-End Program Management – PM AM FAMS™ provides end-to-end program management to serve the needs of cities, citizens, businesses, alarm companies and elected officials. All PM AM FAMS™ features are included in one price — there are no add-ons or fees for extra features and disjointed integration needs.

Device and Platform Independent Solution – FAMS™ is a 100 percent cloud-based solution since 2004 and has advanced to a full range of digital initiatives. It is both a device and platform-independent solution. Now, citizens, businesses and city officials can access the services from any device, whether it is a smartphone, laptop or iPad. The solution is available on Android, iOS, Facebook and Web. Citizens can now apply for a permit, make payments, update contact information, etc. through the city website, maintained by PM AM, reaching out to a PM AM Customer Service Representative by phone, or chat. This is how we define our journey of more than 15 years in Alarm Management industry.

Adopting Best Practices that are Auditable – PM AM continues to be committed to achieving industry certifications and standards to ensure that security, procedures, protocols and personnel who support the FAMS™ platform are up to date with the latest standards. We have many Awards and Certifications; furthermore, we are a “CJIS Ready” certified (Criminal Justice Information Services) solution. This certification was awarded to PM AM after a thorough review of PM AM’s systems, procedures, protocols and personnel who support the FAMS™ platform.

Reporting – PM AM encourages the participation of our customers to make FAMS™ more applicable and productive. As a result, PM AM is proud to have established more than 100 different real-time, live data-driven report functions that directly impact day-to-day working of our customers. PM AM has never turned down a meritorious request to add functionality or a report from a partner city and has never charged a dollar. This willingness of PM AM to listen to its customers has resulted into a strong user community that regularly participates in making FAMS™ better for the whole community.

False Alarm Reduction – PM AM fulfills its commitment of reducing false alarms through precision targeting, powered by data and advanced analytics that identifies repeat offenders. The longer-term and more integrated approach to engage the offenders coupled with impactful messaging results in alarm users rectifying the root cause of the false alarms.

Higher Collection Rates – With detailed insights into permit holders’ paying behavior for several years, we are able to use Artificial Intelligence and analytical reports like trend analysis to collect much more data than the industry average. For instance, we know the false alarm charges are paid after 30 days, while permit renewal charges are paid within the first 30 days and that is how we launch our collection campaigns. PM AM typically targets 85 percent (or more) collections, and in most cases, we are successful in collecting at least 90 percent. We attribute this higher collection rate to our proprietary workflow and sophisticated collection methods which analyze payment trends and preferred payment platforms to help PM AM in its citizen outreach and collection efforts.

Cost Recovery Growth – In almost 100 percent of cases, PM AM can increase baseline cost recovery after it takes over a city’s alarm program. While it grows the revenue, PM AM always faces the hurdle of balancing the overall revenue while reducing false alarms and the loss of associated revenue. PM AM deploys multiple time-proven proprietary processes to identify non-compliant businesses/residents and an engagement strategy that almost always results in higher compliance (permitting), driving higher revenue, which grows substantially for our partner cities.

Available Services

1. FAMS Full Service

At PM AM with our full-service suite, we offer a platform that’s 100% web based accessible anytime anywhere and PM AM manages and handles all task around the program. Our platform includes four different portals:

User friendly with automated task to give you the most robust user interface. It is specifically designed for this application and includes a real time Dashboard, access to 100s of reports and the ability to export data via csv, pdf or excel formats.
Customized easy to use reference for your citizens to use for all aspects of the program. Including permitting, paying fees, and ordinance and best practices information.
Gives alarm companies in your area a database of their customers in your area which increases participation. Also gives you alerts of new alarm customers that have yet to obtain a permit and sends automated compliance reminder.

Corporate – PM AM subscribes to a service that provides the contact that has fiscal responsibility for the business, whether it is privately owned, a franchise, or a corporate store. This insures that notifications get to the right person who will put pressure on store managers to manage alarm usage and also gets invoices for false alarms to the individual that has decision making authority to pay the invoice.

As a part of this service you get the following benefits, that help your department re purpose valuable resources on other task. These services include:

Community Outreach – Ensures a smooth transition from either having no program to beginning a program, taking a program that is currently managed internally and now will be outsourced, or replacing another vendor with PM AM. PM AM reaches out to citizens to help them understand the goal of the Program and how the process works.
Permitting – Citizens can apply for permits either by going to citizen web page, access via the mobile app or calling the PM AM Call Centers via the 800 number.
Accessing CAD Alarm Data and Disposition Codes – PM AM will work with City IT to set up a FTP connection to push alarm data from the CAD to PM AM on a regular basis.
Billing – PM AM handles all the billing.
Collections – PM AM has a proven process in place that collects on average 90% plus of all outstanding false alarm and permit fees. All outstanding receivables will be worked to closure by PM AM.
Monthly Financial Reconciliations – Provided 3 – 5 business days after the end of the month and includes a full ledger and income statement.
Reports – Customer has the access to 100s of reports, ex. Number of alarms by day, week, month and year. Types; burglary, robbery, panic. How much has been billed, how much collected. Number of permits and many more.

2. FAMS Product

PM AM’s FAMS Product is a robust, user friendly, SAAS Solution developed specifically for False Alarm Management. The same platform is utilized that is used with the Full Service Solution and the city or county uses your own resources to handle permitting, billing, collections and customer service.

With FAMS Product the customer has access to three customized, easy to use portals:

Administrative– User friendly with automated task to give you the most robust user interface. It is specifically designed for this application and includes a real time Dashboard, access to 100s of reports and the ability to export data via csv, pdf or excel formats.
Citizens– Customized easy to use reference for your citizens to use for all aspects of the program. Including permitting, paying fees, and ordinance and best practices information.
Alarm Company– Gives alarm companies in your area a database of their customers in your area which increases participation. Also gives you alerts of new alarm customers that have yet to obtain a permit and sends automated compliance reminder.

Also PM AM customizes a citizen alarm program web page for the city and PM AM will provide the necessary training and on-going customer support as needed.

3. FAMS Product Lite

PM AM’s FAMS Product Lite is a False Alarm Management Platform suited for smaller cities or counties that has issues with false alarms and minimal resources to manage a program. FAMS Product Lite is user friendly, cost effective and the same core solution as FAMS Product and Full Service.

With FAMS Product Lite the customer has access to two generic, easy to use portals:

Administrative– User friendly with automated task to give you the most robust user interface. It is specifically designed for this application and includes a real time Dashboard, access to 100s of reports and the ability to export data via csv, pdf or excel formats.
Citizens– Generic easy to use reference for your citizens to use for all aspects of the program. Including permitting, paying fees, and ordinance and best practices information.

PM AM will provide the necessary training and on-going customer support as needed.

Summary

PM AM has been a leader in global technology for over 20 years, specializing in solutions for Law Enforcement and Government Agencies. With over 450 customers nationwide PM AM has established long lasting relationships to help these agencies achieve optimum results year after year.

PM AM specializes in this unique field and are experts in getting the desired results your municipality wants to achieve. We understand that every municipality and Ordinance are different, PM AM has the ability to customize and tailor a solution for you.

Take a look at our robust offerings and decide which one fits for your municipality, we have a solution for everyone. PM AM will be glad to set up a 40 minute web meeting to demo any of the options highlighted above.

You can reach us at:

PM AM Corporation
David Moss
Vice President
davem@pmam.com
972-831-7404