5.22.19 – CEPro – Is the “art of listening” dead? Maybe not, but it certainly is on life support these days. That was the message from an esteemed panel gathered together by Harman International during the grand opening of its new Harman Luxury Audio...
5.21.19 – CEPro – Joseph Kolchinsky The big-box retailer’s turnaround is rooted in retooling the customer experience. Companies serving higher-end clientele can take cues from how Best Buy created 15x multiple on tech support recurring revenue....
5.24.19 -SSi – Rodney Bosch Telguard President George Brody discusses a range of topics concerning DIY, POTS, surviving margin erosion and much more. In his role as president of Telguard — a leading provider of cellular alarm communicators — George Brody...
Man Alone/Lone Worker devices sold by Apollo Safety deploy communication and precise employee positioning technologies for every scenario—indoors, outdoors, and remote locations. The technology will alert responders and direct them in real-time to a precise outdoor...
Toni Watson takes calls at GreatCall’s Carlsbad, Calif., service center. GreatCall also has a center in Reno, Nev. (Minneapolis) Star Tribune 5.26.19 – Roanoke Times- CARLSBAD, Calif. The man at the other end of the phone line was confused. But Daina Blackmon...
5.25.19 – KLFY- Lafayette, La. An Acadiana woman is speaking out after deceptive door-to-door alarm solicitors targeted her and other residents in her neighborhood. Lynn Gorencel says a man knocked on her door claiming to be an ADT salesperson. As News Ten...
