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ADS Wins PDQ Award for False Alarm Reduction Excellence

June 22, 2018  SSI Staff – Alarm Detection Systems’ false alarm reduction efforts led to the company earning the PDQ Award at the 2018 Electronic Security Expo. NASHVILLE, Tenn. — Alarm Detection Systems (ADS) of Aurora, Ill., was awarded the 13th annual Police...

Don’t Let Service Reps Ruin Your Reputation

6.15.18 – SSI –  Mark Matlock  First impressions are everything. Here’s how to avoid being called out — and potentially losing business — for poor customer service. If I took a poll of everyone reading this column and asked: “Have you ever had a negative...

4 Tips to Beat the A/V Trunkslammers

CEPro – Eric Thies · June 13, 2018 Custom installation has the worst satisfaction rate of any industry that services the home, probably because the industry is infested with trunkslammers, writes integrator Eric Thies. What are you going to do about it? Man...