10.20.20 – SSI
The case, which was filed in Federal Court in North Carolina, centered on deceptive sales practices by Utah-based Edge Home Security.
The case centered on allegations that representatives for Utah-based Edge Home Security engaged in deceptive sales practices.
“When we encounter deceptive business practices, including door-to-door salesmen who impersonate our brand, or intentionally lie to customers in an attempt to get their business, we take swift action to ensure our customers remain protected,” states Jay Autrey, chief customer officer for Brinks Home Security. “We believe that the smart home security industry has a responsibility to act with integrity and trustworthiness as part of our commitment to protecting lives, and we have no tolerance for when someone intentionally deceives a customer.”
The lawsuit, which was filed in Federal Court in North Carolina, was settled to the mutual satisfaction of both parties, according to the announcement. As part of resolving the litigation, Edge Home Security is prohibited from engaging in deceptive sales practices, the announcement states.
The lawsuit is said to be one of several filed by Brinks Home Security in recent months in order to protect its customers from unaffiliated third parties using deceptive sales practices. The company says it is also engaged in additional training for employees and customer communications and education about how to protect customers from third parties engaged in deceptive sales practices.
Brinks Home Security, based here, employs more than 1,100 people who install and monitor its smart home security solutions that protect more than one million people in the United States, Canada and Puerto Rico. The company also has one of the nation’s largest authorized partner networks, which sells and installs their security solutions.