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7.26.23 – SSI

Company’s latest Visual Verification enhancements will help monitoring station operators quickly assess event urgency.

TYSONS, Va. – Alarm.com has rolled out new solutions that “will empower monitoring station operators to make more informed decisions and expedite emergency response while supporting service providers with industry-leading solutions,” according to the company announcement.

Alarm.com has built a portfolio of Visual Verification features in the past year “that enable a central station operator to more rapidly and thoroughly assess the emergency situation and expedite the appropriate response,” the company says.

 “With the evolution of Alarm.com’s Visual Verification interface, operators will now have contextual indicators, live video feeds, and Video Analytics tools to help identify if there is a person or a perceived threat at a given location,” according to the company announcement.

“By leveraging multiple data sources to understand the activity surrounding an alarm event, Alarm.com distills the information for the operator in the form of a Person On-Site Likelihood Indicator so that the operator may relay this critical information to first responders dispatched to the location,” the announcement says.

“The Person On-Site Likelihood Indicator is the latest addition to Ambient Insights for Alarm Response, built to recognize activity around a property and deliver contextual information to monitoring stations in the event of an alarm,” says Adam Brandfass, Director of Product Management, Partner Tools and Operations at Alarm.com, in the company announcement.

“Leveraging the robust data set from our systems and making it easily digestible for the operator improves the experience and response for all involved during those critical moments,” he says.

More Alarm.com Enhancements 

Alarm.com will continue to build on its Visual Verification interface with new indicators and proactive response options coming later this year. One of the enhancements, Unexpected Event Indicators, uses system data in and around the property to flag if events occurring during the alarm match normal behavior.

The collective offerings enhance Alarm.com’s integrated security platform and complement ongoing initiatives by security industry committees to speed and streamline alarm response, including The Monitoring Association’s Alarm Validation Standard (AVS-01).