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1.17.19 – CEPro

Range in complexity of service calls highlights the need for remote service capabilities to de-escalate clients, determine priority and use the service call as an opportunity.

Ultimately, “a day in the life” of a service department can be just as complex and nuanced as that name-sake classic highly produced Beatles’ song.
Often, the calls are simple fixes, but even an easy solution can be a time nuisance for a lean-and-mean integration company that doesn’t have a dedicated service team.
Indeed, on any given day an integration company might face a range of complex service calls, each one requiring not only a level of expertise, but also the ability to calm the potentially frazzled or angered nerves of individual clients, many of whom can be demanding and impatient in nature.

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